Raising and following a Support ticket

You need a support plan with Wondertabs. If Support isn't in your menu, contact your Wondertabs contact.

1. Open Support from the menu and choose Raise a ticket.
2. Check the Support space. If the form offers a list of systems, choose the website or app it's about, or leave it as Not sure, or not listed.
3. Give it a short Title, then answer What kind of request is it? and How bad is it?. We confirm the priority when we look at it.
4. Under Description, say what happened, where, and what you expected. Never include passwords.
5. Choose Raise ticket. You get a reference such as SUP-1042, and the ticket's page opens.

• Support lists your company's tickets. Use Show to switch between Open, Resolved, Closed and All.
• A ticket is Received, then In progress. When we need something from you it says Needs your reply, and it also shows on Home under Waiting on you.
• The bell at the top tells you about new replies. Our emails only say that something changed (for example “New reply on SUP-1042”): sign in to read it.

1. Open the ticket. The Conversation shows every reply, oldest first.
2. Type in Reply and choose Send reply.

• When we think it's fixed, the ticket says Resolved – please confirm. Choose Yes, this is fixed to close it.
• Still not right? Reply instead, and we pick it back up.
• A closed ticket can't be reopened. If you need more help, raise a new ticket.
• Under How did we do? you can rate the help as Good, Okay or Poor, with a comment if you like. You can Change your rating for 7 days.