Your support plan and monthly report

• Open My plan from the menu. For each support plan it shows Included this month, Used and Left, the hours on each ticket (and any support work not on a ticket), and the proactive work we did.
• Extra hours your approvers agreed show as Approved extra: they're charged at the overage rate as they're used, and don't carry over to the next month.
• Proactive work (routine maintenance) is listed for you to see, but it never uses your hours.
• Home also shows Hours left this month.
• Approvers also see the Monthly fee and the rate for Extra hours (overage rate).
• If your plan starts after the 1st of a month, or ends before that month's last day, that month gets its share of the hours and the fee, by days: starting on 16 September, for example, gives 15 of its 30 days. My plan, Home and the report say Part month with the days, and approvers see the Fee this month.

1. On My plan, choose Report so far for this month, or Monthly report for a month that has closed. Earlier months are listed further down.
2. A month's figures are Provisional until we close it, then Final.
3. To keep a copy, choose Print or save as PDF.

Wondertabs may ask your approvers for extra hours: Approve or decline extra hours.